I work at home for a catalog landscaping company processing orders that come in the mail. It's been interesting to see what people will write or send with their orders. One of my responsibilities is to cross off any extra information the customer writes that isn't needed to process the order. Today is no different from any other....except for one order. This lady crossed out her husband's name on the shipping address and writes,"My husband died December 16th. I miss him so much my heart hurts."
What do I do? What CAN I do? Well, I do my job: cross off the unneccessary information so the order is processed.
But I am thinking about writing her. I haven't decided if this is stepping out of bounds.
1 comment:
*might* be stepping out of bounds from the company's perspective, but that doesn't mean it would necessarily be wrong.
what would you say to her?
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